Refunds and Returns Policy

Overview

Our highest priority is to make you happy, so all our valuable customers, shoppers and WarmyHome.com visitors, are guaranteed :

  • Full refund if you don’t receive your order;
  • Full refund if your order does not arrive within the guaranteed time (15 business days);
  • Full or partial refund if the item is not as described or damaged;
  • Full refund if you do not want the product (you must return the item at your expense and the item must be unused).

Full refunds are not available under the following circumstances :

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
  • Your order does not arrive due to exceptional circumstances outside of our control (e.g. not cleared by customs, delayed by a natural disaster).

You can submit refund requests within 10 business days after the order is delivered; 15 business days since your order was placed. You can do it by sending a message on Contact Us page.

Order cancellation

All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund.
You have the right to return your order within 10 calendar days starting from the day on you have received your package.
The product must be in an unused condition and in its original packaging, with all its accessories and all packaged components.
Shipping costs will be the responsibility of the customer in cases of personal reasons, such as didn’t like the color/quality, changed your mind, ordered by mistake, etc.

If you are approved for a refund, your refund will be processed and a credit will automatically be applied to your original method of payment, within 14 days.
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or a faulty product.

How to Return an Item

If you want to initiate a return, please complete the following steps :

  • Please do not send your purchase back to the manufacturer unless we authorize you to do so.
  • Please send us a photo of the products you’ve received with the return request to the info@warmyhome.com and we will guide you through the steps.
  • Return the item to the provided address in response email within 7 calendar days, and send us the tracking number after you ship the item.

Late or missing refunds

Because of the bank processing, it may take some time before your refund is officially posted to your bank account

If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@warmyhome.com .

Several types of goods are exempt from being returned :

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

There are certain situations where only partial refunds are granted :

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 10 days after delivery

Need help ?

We are here to help, please contact us at info@warmyhome.com or fill the form in our Contact Page for questions related to refunds and returns. Or any other question related to our website WarmyHome.com.